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Customer Support
You must already have an account with us to use this area!
Click here for the Online Support Tutorials
Click here for the Online Support Manual
Click here for Customer Resources
Click here to Send an e-mail to support
Click here to Send an e-mail to change billing information
Click here to Change your info for a domain name registered with us
(Contact info update and name server updates)
Support Area
Online Support Manual. Our Online Support Manual contains information on "How To" use all the services offered at DynamicWebSpace.
Support Help
Please read all the information below as many common problems are listed here to help you get your site up and running fast. If the answer is not below or in the support manuals then you may email your request to Support@DynamicWebSpace.com
Name Server Information
ns1.dynamicwebspace.com
ns2.dynamicwebspace.com
Transfers from other hosts.
We do attempt to apply for a transfer of your domain name. If your domain name is not working after 72 hours with us then you need to read this help file
New domain names bought from us.
We order names daily in Bulk. We use the same name on all domain names bought from this site. The name should be working within 48 hours. Monday through Friday. Domain names order over the weekend are bought Monday morning.
Whois contact information.
No refunds are given on Domain names, we are not responsible for miss-spelled names. If you want the whois contact information changed to your Domain name, we will need you to fill out this form and return it to us.
E-mail Settings.
The email on your account will only work after the name is working, meaning when you type www.yourdomain.com and it works, apply the following to your email software on your computer. Incoming email: mail.yourdomain.com and Outgoing email: mail.yourdomain.com
Change MX records.
Many of you do not know what this is and this note is for those who do. We do make changes to MX records.
3rd party software.
We do not support other companies products as we are busy maintaining the servers your sites are on and do not have the time to learn all the products that are offered. We add products as the systems will allow and it is up to you to seek out the knowledge to use these items. However, we can refer you to a place to find some help.
Down Servers.
We always try to avoid this but it happens. We cannot process or answer emails when servers are down. We are to busy getting them back up. You may how ever send a email letting us know they are down. We will answer the email when we get the systems back online.
Server abusers.
We maintain our servers with all customers in mind and we reserve the right to refuse business to anyone at any time. We rarely have to in force this policy and when we do it is for all of our customers benefit.
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